SCOUT HQ PTY LTD ACN 681 423 405, trading as ZIMMEE, its subsidiaries, affiliates, and related entities in Australia (together as "ZIMMEE", "We" or "Us"), are committed to protecting and managing personal information in accordance with the Australian Privacy Principles (APPs) established under the Privacy Act 1988 (Cth) and other applicable privacy laws.
The APPs provide a privacy protection framework that supports the rights and obligations of collecting, holding, using, accessing, and correcting personal information. The APPs consist of 13 principle-based laws and apply equally to paper-based and digital environments.
This document, referred to as our
Privacy Policy, outlines our policies for managing your personal information, including how we collect, use, hold, store, and disclose it.
In this Privacy Policy,
"You", "Your", or "Client" refers to any individual about whom we collect personal information. When we refer to personal information, we mean information or an opinion about you that is reasonably recognizable as you, whether accurate or not, and recorded in hardcopy or electronic form.
Sensitive information is a type of personal information that is more sensitive and may include health information or details of professional association memberships. Under the APPs, sensitive information has a higher level of privacy protection and requires your consent for us to collect it.
This Privacy Policy applies to your personal information regardless of how we collect it from you. By submitting information to us, or by accessing or using our websites, mobile application, or social media platforms, you consent to our collection and management of your personal information according to this policy.
About ZIMMEE
ZIMMEE is an Australian business that provides recruitment and networking services for athletes and sporting organizations. We offer services through our website (the
Website), a mobile application (the App), and related social media channels. We may also conduct research and development initiatives and provide access to other service providers and applications.
ZIMMEE is not designed to provide financial, legal, tax, or accounting advice. The information provided on our platforms does not consider your unique situation and needs.
We may change this Privacy Policy from time to time and will post the updated version on our website at
https://zimmee.app/. Any amendments will take effect immediately upon posting, so please check the policy regularly for updates.
What information do we collect about you?
When you inquire about or become a client of ZIMMEE, a record is made that includes your personal information. The types of information we collect vary based on the circumstances and the services you request, and may include:
- Contact Information & Personal Data: Your name, date of birth, age, gender, address, email, and telephone details.
- Government-Related Identifiers: Your tax file number, Medicare number, Individual Healthcare identifier, and others.
- Sensitive Information: In limited circumstances, ZIMMEE may collect information considered sensitive.
- Payment Details: Credit card, bank account details, and billing information to complete purchases.
- Employer & Profession: Your professional details and information about your employer or organization.
- Identification Documents: Your driver's license, passport, or other photographic identification documents.
- Photographs & Videos: Any pictures, videos, or audio-visual recordings you provide or authorize us to take.
- Social Media Accounts & Handles: Your social media accounts, handles, and other personal websites and profiles.
- Geo-Location & Locality Information: Your current or last known location to determine your locality from other individuals. We may collect this via Wi-fi, GPS, Cellular, or other technology on your electronic device or web browser.
- Cookies & Other Browser or Device Information: Session and persistent cookies, device type, browser type, IP address, URL information, visit date and time, accessed pages, and software/hardware information.
- Interaction & Behavioral Information: Your interactions, use, habits, and behaviors when dealing with us, our website, and other applications.
- Employment Information: We collect personal information when recruiting, such as your name, contact details, qualifications, and work history. We may also collect details like your tax file number and superannuation information to conduct background checks.
- Other Information: Any other administrative and additional information you provide or authorize us to collect.
We may also collect personal information about individuals who are not clients, such as service providers, contractors, or members of the public who participate in events we are involved with. The kind of information we collect depends on your interaction with us but generally includes your name, contact details, and information about our interactions and transactions.
We may collect personal information about children and other individuals below the legal age of majority (
Minors). If a Minor lacks the maturity to make decisions about their personal information, we will require their parents or guardians to make decisions on their behalf. If personal information is accidentally collected from a Minor without parental consent, we recommend you contact us to have the information de-identified or destroyed.
You can always decline to give ZIMMEE any personal information we request, but this may mean we cannot provide you with some or all of the services you've requested.
How and why do we collect and use your personal information?
ZIMMEE collects personal information that is reasonably necessary to carry out our business, assess and manage our clients' needs, and provide our services. We also collect information to fulfill administrative functions like billing and managing client relationships.
We generally collect personal information directly from you. This can be over the phone, by email, through our website, mobile sites, our app, or when you visit our social media channels or office.
We may also collect personal information from other sources, including:
- An authorized person acting on your behalf.
- Our affiliated and related entities.
- Third-party agents, suppliers, and contractors who help us operate our business.
- Recruitment service providers and referees.
- Payment and debit service providers.
- Your family and friends through any marketing or promotional activity.
If we receive information about you that we have taken no active step to collect, we recommend contacting us to have the information de-identified or destroyed.
The purposes for which we collect and use personal information may include:
- Communicating with you and confirming your identity.
- Responding to requests, complaints, and inquiries.
- Administrative, management, and operational purposes.
- Informing you about our business offerings, news, updates, and direct marketing.
- Managing, planning, advertising, and administering programs, events, and competitions.
- Researching, developing, and expanding our facilities and services.
- Recruitment processes.
- Taking photographs or videos of you for testimonial or promotional purposes.
- Market research to improve our business.
- Processing your purchases, orders, and transactions.
- To comply with our legal obligations.
If you decline to give us your personal information, we may not be able to provide you with some or all of the services you have requested.
Who do we disclose your personal information to?
We may use and disclose your personal information to the following parties during the course of our business:
- Our affiliated and related entities.
- Our engaged contractors, agents, and suppliers.
- Commercial partners under an agreed information-sharing arrangement.
- Payment and debit service providers and processors.
- Our marketing research service providers and digital marketing agents.
- Third-party website service providers, and website plugin or widget service providers.
- Our third-party e-commerce platform service providers.
- Our professional advisors, such as lawyers, accountants, and financial advisors.
- Relevant courts, tribunals, or regulatory authorities and law enforcement bodies.
- Anyone else you authorize us to disclose your information to.
- Other companies or individuals as necessary to provide you with our services.
ZIMMEE takes reasonable steps to ensure that the third parties we engage also take reasonable steps to protect your personal information in a similar manner to this Privacy Policy. These third-party service providers are required to only use the personal information we disclose to them for the purpose it was provided.
We may also use Google Analytics to help us understand how our customers and clients use our platforms. You can read more about how Google uses your personal information here:
https://www.google.com/intl/en/policies/privacy/. You may also opt out of Google Analytics here:
https://tools.google.com/dlpage/gaoptout.
Do we disclose personal information to overseas recipients?
Your personal information may be transferred or stored overseas. It is not possible to identify every country to which your information may be sent. If your information is sent to a country with data protection laws that are substantially similar to Australia’s APPs, we will not be liable for a breach of the APPs if your information is mishandled. If your information is transferred to a jurisdiction without such comprehensive data protection laws, we will take reasonable steps to secure a contractual commitment from the recipient to handle your information according to the APPs.
Do we use or disclose your personal information for direct marketing?
ZIMMEE may use or disclose your personal information to inform you about our services, upcoming promotions, and events. If you do not want to receive direct marketing communications, you can opt out at any time by contacting us. If you opt out, we may still contact you regarding any ongoing relationship with you.
How do we hold, store, and secure your personal information?
ZIMMEE takes reasonable steps to protect your personal information from misuse, interference, loss, and unauthorized access, modification, or disclosure. We may use security methods such as firewalls, user identifiers, and passwords to control access to our computer systems.
We cannot guarantee the security of personal information transmitted over the internet or through electronic storage. We may notify you electronically, in writing, or by telephone if we are required by law to inform you of any misuse, interference, loss, or unauthorized access to your information.
We hold and store your personal information in paper-based files and secure electronic databases, including cloud-based storage providers in Australia.
- Paper-based Storage: Personal information collected in paper documents may be converted to electronic form, with the originals either archived or securely destroyed.
- Electronic Storage: Your personal information is usually collected in electronic form.
- Third-Party Storage: We may engage a third-party storage provider. We cannot ensure your personal information will remain secure in this case, as we don’t control the provider’s policies and procedures.
What are the choices you can make about your personal information?
You can request us to:
- Delete or destroy your personal information.
- De-identify your personal information.
- Access or correct your personal information.
- Provide you with a copy of your personal information.
We may not be able to fulfill your request if it is unlawful or otherwise impractical or unreasonable.
Unless you request its deletion, your personal information is kept for as long as necessary to provide our services to you and for essential business purposes, such as complying with legal obligations or settling disputes.
We try to allow you to remain anonymous or use a pseudonym where it is lawful and practical, such as for a general inquiry. However, it is typically not possible to deal with you anonymously on an ongoing basis, as we may not be able to provide our services.
You can request to access or correct your personal information held by us. You will not be charged for the request itself, but you may be charged for the reasonable time and expense of compiling the information. It is your responsibility to ensure the information we hold is accurate and up-to-date. If we refuse your request, we will provide you with a reason for our decision.
Does the European Union General Data Protection Regulation apply to us?
The European Union (EU) General Data Protection Regulation (GDPR) contains data protection requirements that are effective as of May 25, 2018. GDPR applies to businesses that are data processors or controllers with an establishment in the EU, or that offer goods and services in the EU.
As part of ZIMMEE’s commitment to GDPR compliance, we have updated our Privacy Policy and will ensure compliance where our clients are EU citizens. In accordance with GDPR, we have:
- Reviewed our data processing activities to determine which are subject to GDPR.
- Followed appropriate security measures and precautions.
- Ensured our employees and contractors who process personal data are committed to confidentiality.
- Updated and expanded our internal processes to accommodate data subject rights requests.
- Updated this Privacy Policy to reflect our commitment to complying with GDPR guidelines.
What should you do if you have a complaint about the handling of your personal information?
You may contact us at any time with questions or concerns about this Privacy Policy or how your personal information has been handled. You can make a complaint to our privacy officer using the contact details below.
Our Privacy Officer will first determine if there are simple steps to resolve the complaint. We will contact you within 30 days of receiving your written complaint to acknowledge receipt. We will typically investigate and respond to a complaint within 60 days of receipt. If the matter is more complex or our investigation takes longer, we will let you know.
If you are not satisfied with our response, you can make a complaint to the Office of the Australian Information Commissioner (OAIC). The OAIC can be contacted on 1300 363 992 or through its website at www.oaic.gov.au.
Our contact information
All inquiries about our Privacy Policy should be directed to ZIMMEE’s Privacy Officer at the following contact details:
Attention: Privacy Officer
Email: hello@zimmee.app
This Privacy Policy was last updated on 16 July 2025.